Return & Refund Policy
RETURN & REFUND POLICY
Our return policy lasts 30 days from the date of original delivery. If 30 days have passed since your order delivery, we are not obligated to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with tags attached.
All returns and exchanges must be made within 30 days. (shipping fees are non-refundable). Sale items (close out and/or discontinued items discounted for clearance) are non-returnable and non-refundable.
Shipped orders that are refused at delivery will be credited upon the merchandise return receipt at The episa. Shipping charges will be deducted from the original purchase amount to be refunded.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within three business days.
If you need to exchange an item, send us an email at [email protected] so that we can pull the correct size/style. After emailing, then send your item to: episa, Lange Nieuwstraat 41 2000 Antwerpen Belgium .
To return your product, mail your product to: episa, Lange Nieuwstraat 41 2000 Antwerpen Belgium .
You will be responsible for paying for the shipping costs for returning your item. Original shipping costs and return shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you live in the continental U.S., the time of delivery is 1-2 days. For rural areas, the delivery time may extend to 3 days.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds
If you haven’t received notice of your refund, first check your bank account again. If the record of refund has not appeared, support your credit card company. It may take a few business days before your refund is officially posted.
Next support your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please support us at [email protected] or call (+32) 460224962.
Items which do not qualify for a refund
The following conditions apply to items which do not qualify for a refund:
- Sale items (only regular priced items may be refunded; sale items cannot be refunded).
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.